The Airline Simulation Shortly after college I found myself in a rapidly growing service organization on the fast track to management. Being in the professional world was a phenomenal new experience, so I was eager to soak up as much knowledge and experience as I possibly could. After a year or so, I had all the confidence in the world and...
2016 has the potential to be an epic year. Regardless of what happened in 2015 (or before), YOU have the power to set yourself up for success in the new year. Here are a few steps that will get you on your way to your best year ever. Define Your Goals Figure out exactly what you want to achieve in 2016. When...
The balanced scorecard strategic planning and management system is the brainchild of Robert Kaplan and David Norton. It was originally created as a performance measurement framework which added non-financial measures to the mix of KPIs used by leaders to give them a more balanced view of organizational performance. Over time, the balance scorecard evolved into a mechanism for taking a...
Strategy execution is one of the key ingredients in the secret sauce of successful companies. But more often than not, companies don’t effectively translate their strategy into action. In many cases, leaders state a vision and then either put it on a shelf or just assume that everyone knows what to do to get there. But in order to make...
What gets measured gets managed, right? It's easy to come up with an alphabet soup of metrics to look at every month. Things like ROI, EBITDA, ROCE, COS, EPS, etc. But is that enough? We can look at financial measures all day, but one thing will never change…..the past. Financial measures are lagging indicators - ones that only tell us what...