Customer Service Tag

26 Dec Happy Employees: The Chicken or the Egg?

Southwest Airlines is well known for promoting a fun environment where employees are happy. YouTube is full of hilarious videos posted by Southwest passengers about the antics of flight attendants having fun at work. [embedyt][/embedyt]   Recently Glassdoor announced that Southwest ranked number 28 in its Employees’ Choice Awards 2017, honoring the best places to work across the US and UK. Winners are determined...

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26 Mar One Thing Software Vendors Can’t Ignore When Migrating to SaaS

Business as usual in the software world is coming to an end. Today's environment is one in which customers want to use a web browser, rather than on-premises software, to meet their needs. Customers want to be able to access applications from almost anywhere; they want low initial costs, painless upgrades, and even seamless integrations. To meet all these demands,...

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