Sometimes it is not just about what people do but also about what they don't do that matters and this is true for successful people who plan their activities carefully. After having spoken to thousands of people who have achieved success in diverse fields, we have prepared a list of the things that one should avoid if they wish to...
In an article published in the Harvard Business Review, September-October 1990 entitled “Zero Defections: Quality Comes to Services", Bain and Company, working with Earl Sasser of Harvard Business School analyzed the costs of revenues derived from servicing customers over their entire purchasing life cycle. What they found is that increasing customer retention rates by 5% increases profits by 25% to...
What gets measured gets managed, right? It's easy to come up with an alphabet soup of metrics to look at every month. Things like ROI, EBITDA, ROCE, COS, EPS, etc. But is that enough? We can look at financial measures all day, but one thing will never change…..the past. Financial measures are lagging indicators - ones that only tell us what...
Security in a cloud based computing environment is at the forefront of concerns for enterprises. Cyber security is a risk to any organization that relies heavily on data, and this is compounded by regulatory issues that organizations face. Legal compliance and privacy are two significant risks associated with cloud data breaches. Cloud Compliance Companies that maintain Personally Identifiable Information (PII) are under...